Where to find your tracking number

When Fair Deal Express books your international courier, we give you the carrier’s waybill or airway bill (AWB) number on your receipt and send it on WhatsApp. This is your tracking number. It usually shows on the carrier’s website within a few hours of pickup, once the carrier scans the parcel at its facility.

Common tracking statuses explained

• Shipment information received / label created: the booking exists, but the carrier has not scanned the parcel yet.
• Picked up / processed at facility: the parcel has entered the carrier’s network in Chennai.
• Departed / in transit: the parcel is moving between hubs or on a flight.
• Customs status updated / clearance event: customs in the destination country is checking it. They may ask the receiver for documents or duty payment.
• With delivery courier / out for delivery: it should arrive that day.
• Delivered: many carriers show who signed for it.

Status names differ slightly by carrier. If tracking has not changed for several days, or shows a customs hold, contact us with your tracking number and we will follow up with the carrier.

Courier tracking FAQ

Why does my tracking number show “not found”?

Tracking normally starts only after the carrier scans the parcel. Wait a few hours after pickup and check that you chose the right carrier. A DHL number will not work on the FedEx site.

My parcel is held in customs. What should I do?

The receiver usually gets a message from the carrier asking for an ID, an invoice or duty payment. Ask them to reply quickly. Send us the tracking number and we will help with any documents from the Chennai side.

Can Fair Deal Express track my parcel for me?

Yes. WhatsApp +91 98842 27034 with your tracking number or your name and booking date, and we will check the latest status.

Need to send a new parcel? Check courier charges, see our pickup areas in Chennai, or get a quote.