How to track your DHL shipment

1. Find the DHL Express waybill number on your Fair Deal Express receipt or WhatsApp message. It is usually a 10-digit number.
2. Open DHL tracking (official site) and choose DHL Express if you are asked.
3. Enter the waybill number and press Track. You will see each scan with its date, time and location.

The first scan usually appears a few hours after pickup, once DHL processes the parcel at its facility. Receivers abroad can often use DHL’s On Demand Delivery options from the tracking page or notification to choose a delivery date or another delivery address, where available.

DHL tracking statuses you may see

• Shipment picked up / processed at Chennai: DHL has the parcel.
• Departed facility / arrived at sort facility: it is moving through DHL’s hubs.
• Customs status updated / clearance event: it is being checked by customs at the destination. The receiver may be contacted for duty or documents.
• With delivery courier: out for delivery today.
• Delivered: shows the time and, often, the name of the person who signed.

DHL tracking FAQ

My DHL waybill shows no result. Is something wrong?

Usually not. Tracking starts after DHL’s first scan. Check again after a few hours, and make sure you entered every digit. If it still shows nothing the next day, WhatsApp us.

Who pays customs duty on a DHL parcel from India?

Normally the receiver pays any duty and tax in the destination country, unless the shipment was booked duty-paid (DDP). DHL contacts the receiver when payment is due. Rules differ by country and change often.

Can I book a new DHL shipment from Chennai?

Yes. Fair Deal Express books DHL Express with door pickup across Chennai and compares it with FedEx, UPS and Aramex for your parcel. See DHL Express courier from Chennai or get a quote.

Other carriers: FedEx tracking · UPS tracking · Aramex tracking · all courier tracking · courier charges calculator